Cookie Policy.

In Brief

Our website uses cookies to distinguish you from other users, recognise your preferences, provide personalised content and enable it to function more efficiently. This helps us to give you the best possible experience when you browse and also allows us to make our site better for you. We use session cookies and persistent cookies, which are stored on your computer or electronic drive, if you agree. Session cookies are cookies that expire at the end of your browsing session whereas persistent cookies are stored on your device in-between sessions.

Full Cookie Policy

Cookies are small text files that are placed on your browser or the hard drive of your computer by websites that you visit, unless you object (see below). Our website uses two types of cookies: first and third-party cookies. First-party cookies are cookies set by us, whereas third party cookies are set by someone other than us and collect information about you which may be sent to that third party. This helps to distinguish you from other users of our website, gives you the best possible experience when you browse our website and allows us to improve it.

Manage your cookie preferences

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting or marketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

We apply the following third-party cookies on our website. These categories of cookies are analytical / performance cookies and targeting cookies and you can review the third-party cookies policies via the below links: · Cloudflare · Google Adwords Conversion Tracking and Remarketing · Facebook · YouTube

If you want to control which cookies you accept you can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers: · Google Chrome · Mozilla Firefox · Microsoft Internet Explorer · Apple Safari

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your system/ device and automatically deleting any persistent cookies placed on your system/ device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.

You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

Cookie Name



Strictly Necessary Cookies



1 day

Determines whether a visitor to our website has accepted the cookie consent box.


1 day

Determines whether a visitor to our website has accepted the cookie consent box.






Distinguishes between humans and bots to allow us to make valid reports on the use of our website.


30 days

This cookie is set by a third party, Cloudflare, to identify trusted web traffic. It helps detect malicious visitors to our website and minimises blocking legitimate users. It may be placed on our users’ devices to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare’s security features.It does not:· Store any personally identifiable information· Allow for cross-site tracking· Follow users from site to site by merging various _cfduid identifiers into a profile, or· Correspond to any user ID on a web application.Read more about this cookie from Cloudflare.

Functionality Cookies




Necessary for the functionality of the chat-box function.


2 years

Necessary for the functionality of our website’s chat-box function.


1 day

Identifies the visitor across devices and visits in order to optimise the chat-box function on the website.



Used in context with the language setting on the website and facilitates the translation into the preferred language of the visitor.



Determines the preferred language and country-setting of the visitor. This allows the website to show content most relevant to that region and language.

Analytical / Performance Cookies


Google analytics cookies:



2 years

1 day

1 day

_ga and_gid register a unique ID that is used to generate statistical data on how visitors use our website.

_gat is used by Google Analytics to throttle the request rate.

We use the information to compile reports and to help us improve the website. The cookies track user preferences and enable us to identify popular sections of our website.

They collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Read more about Google Analytics Cookies on websites and Google’s Privacy Policy.


2 years

Detects whether a visitor has had any previous interaction with the live chat function on our website and to optimisation the live chat function.

Drift.Targeting.activeSession StartedAt


Collects information about how you interact with the live chat function on our website.




Allows our website to recognise a visitor in order to optimise the chat-box functionality.


1 Year

Records whether a user has viewed our Cookie Policy on

Marketing Cookies




This pixel sends data to our marketing platform, HubSpot, about a website visitor’s device and behaviour and tracks the visitor across devices and marketing channels.



This is a pixel used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.





These cookies are necessary for the functionality of the website’s chatbox function.



Identifies the visitor across devices and visits in order to optimise the chatbox function.



Sets a unique ID for the specific user which allows our website to target that user with relevant offers through our chat functionality




Determines the number of visits of a specific visitor in order to make the chatbox function more relevant.



Identifies the last page visited by the visitor. This is used in order to make our chat-box function more relevant.



This pixel collects information on user preferences and/or interaction with web-campaign content which is used on our CRM campaign platform for promoting our events or services.



This cookie is provided by a third-party analysis service, Feefo. It is used in context with SEO and conversation optimisation. It gathers any users reports or behavioural data into reports for us.




1 Day

We embed videos from our official YouTube channel. This may set cookies on your computer once you click on the YouTube video player.

YSC registers a unique ID to track views of embedded YouTube videos the users has seen.

GPS registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

Read more about YouTube cookies.


179 Days

This tries to estimate the users’ bandwidth on pages with integrated YouTube videos.

Read more about YouTube cookies.













These cookies store the user’s video player preferences using embedded YouTube video.
Read more about YouTube cookies.


1 Year

Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking on one of the advertiser’s adverts with the purpose of measuring the efficacy of an advert and to present targeted ads to the user.


6 months

Registers a unique ID that identifies a returning user’s device. Used by Google DoubleClick to build a profile of your interests and show you targeted ads on other sites.


1 Day

Used to see if the user’s browser supports cookies.




Used by Facebook. Provides information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

Read more about Facebook cookies.

Cookie declaration last updated on 9 April 2020 by CookieBot.